DELIVERY POLICY RULES
Handling & Processing
Any order that is worth £40 or more and is being shipped to Mainland UK qualifies For Free Shipping on our Standard Delivery Service!
Standard Shipping Services
Please allow 3-5 working days for your order to be picked, packed and collected from our Fulfillment Center, All domestic orders are sent using Royal Mail consignments are Tracked. Your order should Always be delivered within 3 working days from the date it was dispatched. The Standard Delivery (3-5 Days) Is Not A Guaranteed Service however shipping costs will be refunded only if the delay is exceptional or unreasonable. – UK
Priority Shipping Services
Priority Shipping Services are always entitled to a refund if they are delivered late. Please note that all orders placed Must be placed before 2:00pm to ensure they are dispatched the same day, Any orders placed after 2:00pm will be dispatched the following working day – For a full list of Priority Shipping Services Please see “Full Delivery Zone Details” at bottom of page. – UK .
Hellywelly cannot be held responsible for a late delivery when the courier is at fault. We require a signed guarantee contract for delivery. This law binding contract must be made at the latest of 3 days in advance.
ENVIRONMENTALLY RESPONSIBLE PACKAGING
When we use Boxes, we ONLY use 100% Recyclable Cardboard Boxes made in the UK bespoke for Hellywelly Earth. The boxes have been custom designed to ensure no or little cellotape is used during the dispatch process, Instead opting for a tape free clip on technique for sealing our packages. Sometimes a bit more protections is needed, and for such occasions we use a Recyclable Paper Packing Wrap To Ensure your Order isn’t damaged in Transit; and as sad as it makes us we cannot ensure that Zero Cellotape is used either after all we still need to ensure your order gets to you in good condition, especially if your box is on the heavier side, however we are constantly striving to remove redundant and harmful practices from our operation, and plastics are Number 1 on our Hit List!